Refund policy

Kokobara
Email: kokobara.co@gmail.com
Effective Date: April 20, 2026

At Kokobara, we strive to provide high-quality products including Night Suits, Jhabla, Rompers, and Onesie Sets. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect item received
  • The product was not delivered

We do not accept returns for:

  • Wrong size selection
  • Change of mind
  • Minor color or design variation

2. Return Request Process

To request a return, please contact us at kokobara.co@gmail.com within 48 hours of receiving your order.

Include:

  • Your order number
  • Clear images/videos of the product
  • Description of the issue

Our team will review your request and respond within 1–2 business days.

3. Refund Policy

If your return is approved:

  • You will receive a full refund or replacement (based on availability)
  • Refunds will be processed to your original payment method within 5–7 business days

4. Non-Delivery Cases

If your order has not been delivered within the expected timeframe:

  • Contact us at kokobara.co@gmail.com
  • We will either reship your order or issue a full refund

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order
  • Once processed or shipped, cancellation is not possible

6. Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to reach out:

kokobara.co@gmail.com